Terms of service and refund policy

Last updated 17 October 2026.

1. Who we are

Ask the Bots (askthebots.com.au) is operated by askthebots, a sole trader, ABN 93 676 267 655, in New South Wales, Australia ("we", "us"). Contact: hello@askthebots.com.au.

2. What we provide

We ask AI assistants (such as ChatGPT, Gemini, Perplexity and Grok) common questions, and we publish and report which businesses they name, with dated, quoted excerpts. Paid services may include one-off audits, ongoing monitoring and sponsorship placements, as described on the page where you buy them.

3. No ranking guarantees

AI assistants are run by third parties who control their answers. Answers vary between runs, accounts, locations and model versions, and results from the APIs we use may differ from the consumer apps. We do not and cannot guarantee that any business will be named, ranked or recommended by any AI assistant, or that any position will be achieved or kept. Scores measure how often a business was named in our sampled answers. They are not a rating of clinical quality, and they aren't endorsements. Sponsorship never affects scores.

4. Information we publish

We quote AI answers verbatim, and we may leave out parts of them (marked […]), such as mentions of ratings or reviews. AI answers can be wrong. We don't adopt or endorse them. If you run a listed business, you can ask for a correction or removal (see About). Nothing on this site is dental, medical or legal advice.

5. Prices and payment

Prices are in Australian dollars. Payments are processed by Stripe. Subscriptions renew monthly until cancelled. You can cancel at any time by emailing us, and cancellation takes effect at the end of the current billing period.

6. Refunds and your consumer rights

Our services come with guarantees that can't be excluded under the Australian Consumer Law, including that services will be provided with due care and skill, will be fit for any purpose we've agreed to, and will be supplied within a reasonable time. If we fail to meet a consumer guarantee, you're entitled to a remedy, which may include a refund.

On top of your ACL rights:

• Audits: if you're not satisfied, tell us within 14 days of delivery for a full refund.
• Monitoring: tell us within 14 days of your first payment for a full refund. After that, cancel any time, with no further charges.
• Sponsorship: full refund if cancelled before your week starts, or if we decline your ad.

Email hello@askthebots.com.au to request a refund. We aim to respond within 2 business days.

7. Sponsor and advertising rules

Sponsored placements are labelled. We may decline or remove ads that are misleading or that breach the law or AHPRA's advertising guidelines, for example ads with testimonials or claims to be the "best".

8. Liability

To the extent permitted by law, and except for rights you have under the Australian Consumer Law, our liability for any claim relating to a paid service is limited to resupplying the service or refunding what you paid for it. We aren't liable for decisions made by third-party AI providers.

9. Privacy

See our privacy and collection notice.

10. Changes and law

We may update these terms, and changes apply from the date they're posted. These terms are governed by the laws of New South Wales, Australia.